About Ecletticos: Products that make statements

At Ecletticos, they believe that home goods are more than just things to make our house look good. It is about crafting a space to feel like home, and it’s an expression of our true selves. That's why it brings us comfort.

They have curated and developed an eclectic collection of goods to help turn routine events into something meaningful. They're always on the move finding and creating new products to put in your home. Whether it's a mug for your morning brew, tableware for dinner, or a cozy blanket to snuggle up with at night.

The goal: Overcoming customer service challenges and increasing sales 

Before partnering with Rush, Ecletticos faced several challenges. They were overwhelmed by a high volume of customer inquiries about order statuses, which significantly impacted their customer service efficiency. This issue also led to a rise in order cancellations, affecting their overall sales.

Additionally, Ecletticos struggled with a low average order value (AOV), which meant they weren't generating enough revenue to cover their inventory costs. These combined issues created a significant barrier to their growth and profitability, necessitating a strategic solution to enhance their operational efficiency and boost sales.

The Solution: What Rush did to help

Ecletticos partnered with Rush and was able to improve the customer experience by automating the process of sending shipping updates and order statuses. This led to a decrease in the number of customer inquiries and eliminated the need for manual order tracking.

Integration of a fully branded tracking page

It allows Ecletticos to fully integrate the tracking page onto their site and customize it to match their branding. It also allows their customers to easily track their orders when visiting their site. This helps to create a seamless experience for their customers and builds trust.

Use of Klaviyo shipping notification flows

Ecletticos also uses Klaviyo to send automated order and shipping updates to their customers. This helps to keep customers informed on the status of their order and increases the likelihood that they will not cancel their purchase. Additionally, it enabled them to run personalized marketing campaigns that helped increase their revenue.

The result: Transforming challenges into revenue

Ecletticos was able to increase its revenue by $7,801.11 by using Rush's features. This was achieved through a decrease in order cancellations. Ecletticos was also able to improve the customer experience by automating the process of sending shipping updates and order statuses. This led to a decrease in the number of customer inquiries and eliminated the need for manual order tracking. By leveraging Rush's capabilities, Ecletticos not only enhanced their operational efficiency, but also built stronger customer relationships, ultimately driving their business growth.

The conclusion: Automation is the winning formula

By using Rush's features, Ecletticos turned their challenges into increased revenue. Automating shipping updates and adding a branded tracking page helped reduce customer inquiries and order cancellations. This improvement in customer service allowed Ecletticos to focus on their main goal: offering unique home goods that make every space feel like home.

Want to improve your business like Ecletticos did? Learn more about how Rush can help you grow and start today!

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