For over a century, New Era Cap has been the go-to brand for high-quality headwear, revered by Major League Baseball legends and urban music icons alike. Synonymous with style and innovation, New Era Cap has always been at the forefront of fashion. However, even industry leaders must evolve to keep up with the digital revolution. 

As New Era Cap sought to expand its online presence and cater to a new generation of customers, they faced a critical challenge: optimizing their ecommerce operations to meet modern demands.

The Challenge: Keeping Up with the Digital Age

New Era Cap's rich history is undeniable, but their online store needed a makeover. They wanted to increase market share and personalize the shopping experience for a new generation of digitally savvy customers. The problem? Their existing ecommerce setup was slowing them down. Imagine having to tag every order by hand – like labeling thousands of hats one by one! This manual process wasn't efficient, making it difficult to manage a growing online business.

The Solution: SC Order Tags & Flows Steps Up to the Plate

New Era Cap needed an effective partner to simplify their operations, and they found it in the SC Order Tags & Flows app. This innovative tool became their secret weapon, improving their productivity and performance. Here's how it worked:

• Automated Tagging: No more manual labeling! The app automatically assigned tags to each order based on factors like size, team, or style. This saved New Era Cap a significant amount of time and ensured accurate order processing.
• Simplified Workflows: Think of these as plays designed for different order types. The app helped New Era Cap create custom workflows, making it faster and easier to handle each order efficiently, whether it was a special edition hat for a die-hard fan or a casual purchase.

The Results: A Grand Slam for New Era Cap

By using the SC Order Tags & Flows app, New Era Cap hit a homerun:

• Saved Time: They freed up over 10 working days' worth of time! This efficiency allowed staff members to focus on other crucial areas, such as developing new product lines or creating engaging marketing campaigns, instead of being tied up with routine tasks.
• Happier Customers: Faster processing meant faster deliveries, which kept customers smiling. Plus, the ability to personalize the shopping experience made it more enjoyable for everyone.
• More Sales: A smoother online experience with fewer hurdles led to more people completing their purchases. It's like having a clear path to the checkout line, encouraging fans to snag their favorite New Era Cap gear.

The Takeaway: Automation is the Winning Formula

New Era Cap's story is a testament to the power of embracing new technology. By leveraging the SC Order Tags & Flows app, they proved that even a historic brand can stay ahead of the curve. Now, they're better equipped to serve their fans and keep scoring victories in the ever-changing world of online shopping.

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