Frequently Asked Questions

• Can I add additional apps or services to this package?
  Yes, you can absolutely tailor your package to meet your specific needs by adding additional functionalities. Your dedicated account manager will guide you through the available options and the seamless process.
• Is there a trial period or money-back guarantee?
  Indeed, there is a 30-day trial period. We're confident in the effectiveness of our solutions and want you to have ample time to test them thoroughly.
• What is the duration of the package subscription or service agreement?
  Our pricing model is subscription-based and comes without specific limitations regarding duration. You have the flexibility to cancel or modify your subscription at any time, ensuring it aligns perfectly with your evolving needs.
•  What app customization options are available?
  Yes, our package includes customization options when needed to unlock the maximum potential of our solutions. Simply get in touch with your account manager, and they'll assist you through the customization process.
• Can you specify what support and customer service options are available?
  Certainly! We offer dedicated customer support through email and Slack channels. Additionally, you'll have a dedicated account manager at your disposal to address any questions. You will also have access to individual growth sessions to improve your website's performance and personalized recommendations and insights.
• Is there an upgrade or downgrade option if my needs change?
  Absolutely; you have the flexibility to easily upgrade, replace, or remove specific solutions within your package. Your account manager will be there to assist you every step of the way.
• Is there an expiration date for using the package features or services?
  No, there is no expiration date once your subscription is active. You can continue to benefit from our package features and services for as long as you wish.
• Can I cancel my package subscription at any time?
  Certainly, you can cancel your subscription at any time. The cancellation process is straightforward, and your account manager will be available to guide you through it.
• What happens if technical issues or problems are related to the apps within the package?
  If you encounter any technical issues or problems, simply contact your dedicated account manager. They will promptly address and resolve any technical issues, ensuring a smooth experience.
• Why is this package priced significantly cheaper than the retail price of the Shopify apps included in the package?
  We truly believe that the growth of our customers is our growth. By offering these packages at a competitive price, we aim to support our clients’ success and foster a long-lasting partnership. Our goal is to provide exceptional value and results for your business.