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New Release: Take Control Over Your Customer Journey with Hulk Form Builder

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New Release: Take Control Over Your Customer Journey with Hulk Form Builder image

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Your Summer Business Toolkit

Summer brings new opportunities, fresh perspectives, and the perfect time to refine how you connect and interact with your customers. While others plan their getaways, smart business owners utilize this season to set the solid ground up for the busy months ahead.

And that's exactly what we've done with Hulk Form Builder. We've added two powerful features that give you complete control over your customer journey: a built-in approval process and native appointment booking. These aren't just updates—they're tools that transform how you manage your customer interaction flows.

Submission Approval 

Submission Approval - Hulk Form Builder

Own Your Workflow

Picture this: you're reviewing job applications, and instead of every resume automatically triggering your entire workflow, you get to pause, review, and decide which candidates deserve your attention. That's the power of our built-in approval process.

This feature addresses a common challenge many merchants face. Not every form submission should trigger immediate action. Sometimes you need that crucial moment to evaluate, consider, and make informed decisions about what happens next.

How the Submission Approval Process Works

When someone submits your form, here's what happens:

  • Submissions pause by default – Nothing moves forward automatically
  • You review each entry manually – Take your time to evaluate quality and fit
  • Approve only what matters – Trigger emails, workflows, or integrations selectively
  • Stop unwanted processes – Filter out spam and low-quality leads

Moreover, this feature integrates with payment processing. Once you approve a submission, Stripe payments can proceed. However, if you receive high volumes of submissions, you'll want to consider whether the built-in approval process fits your workflow needs.

Perfect Use Cases for Submission Approval

Job Applications: Screen candidates before your auto-responder emails trigger. Only qualified applicants receive follow-up communications.

Event RSVPs: Control your guest list by approving attendees manually. Keep your events exclusive and well-managed.

Vendor Registration: Vet potential vendors before onboarding them into your system. Maintain quality standards from the start.

Membership Requests: Ensure only qualified users gain access to your community or services.

The beauty lies in the control. You decide what moves forward and when, creating a more intentional approach to customer engagement.

Built-in Scheduling

Booking Appointment - Hulk Form Builder

Engage With Customers Through a Single Page

The booking process becomes seamless when customers never have to leave your form. Instead of redirecting to external scheduling platforms or juggling multiple tools, everything happens in one place. Your customers submit their information and select their preferred appointment time without any friction or page redirects.

This approach reduces abandonment rates and creates a professional, cohesive experience that reflects well on your brand.

Features That Actually Create a Difference

Real-Time Availability: Customers are able to see your available slots instantly. No more back-and-forth emails asking, "What time works for you?"

Flexible Scheduling Options:

  • Set available days and hours that match your schedule
  • Define slot durations based on meeting types
  • Add buffer time between scheduled appointments
  • Block out holidays or custom off days

Multiple Calendar Views: Choose from dropdown, radio button, or full calendar display options. Choose what works best for your audience.

Contextual Details Collection: Be better prepared for these meetings by collecting contextual details on whom you'll be speaking with, including their name, email, location, and more. Include multiple questions in your form and use conditional logic to guide users to the best agent.

Smart Logic for Better Meetings

Use logic jumps to guide respondents to the right person's calendar based on their responses. If someone needs technical support, they book with your tech team. Sales inquiries go directly to your sales calendar. It's intelligent routing that saves everyone's time.

Integration and Export Capabilities

When you export submissions, you can filter approved versus pending appointments. This helps you maintain clear records and follow up appropriately.

Currently, appointments appear in your Hulk Form Builder dashboard. While we don't have direct calendar integration yet, you can use Zapier to connect with your preferred calendar system. Native calendar sync is on the way, so stay tuned.

Real-World Examples for Shopify Brands

Event Management Excellence

A boutique jewelry brand hosting an exclusive trunk show can collect RSVP details, review customer profiles, and approve VIP customers who match their target demographic. Approved guests can then book private viewing appointments directly through the form.

Vendor Partnerships

A fashion retailer looking to expand their product line can streamline their vendor application process. They collect brand portfolios, pricing structures, and minimum order requirements. After reviewing submissions manually, they approve vendors that align with their brand aesthetic and let them book partnership meetings.

Lead Qualification Made Simple

A luxury watch retailer creates a quiz to identify serious collectors versus casual browsers. They use the built-in approval process to ensure only high-value prospects who demonstrate genuine interest and purchasing power can book personal shopping appointments with their specialists.

Custom Jewelry Consultation Bookings

A custom jewelry designer collects detailed requirements about engagement rings, anniversary pieces, or heirloom redesigns. They review each request manually to ensure the project fits their expertise and timeline, then approve qualified inquiries and let customers book design consultation appointments.

Personal Styling Service Applications

A clothing boutique offering personal styling services screens potential clients through detailed questionnaires about style preferences, budget range, and wardrobe goals. They approve clients who match their service offerings and allow them to book styling sessions directly.

Wholesale Application Management

A handmade accessories brand manages wholesale applications by collecting business credentials, store photos, and target customer information. They review applications manually, approve retailers that align with their brand values, and let approved partners book onboarding calls with their wholesale team.

VIP Customer Experience Booking

A luxury handbag brand offers exclusive shopping experiences for its top-tier customers. They collect purchase history, style preferences, and occasion details. After manual review, they approve VIP customers and allow them to book private shopping appointments in their showroom.

Making the Most of Your Summer Updates

These new features represent more than just functionality additions—they're tools for building better business relationships. The built-in approval process ensures you engage with quality prospects, while native appointment booking removes friction from your scheduling process.

As you implement these features, remember that the goal isn't just efficiency—it's creating meaningful connections with people who genuinely need what you offer. Use this summer season to refine your approach, test these new capabilities, and prepare for stronger customer relationships in the months ahead.

The combination of control and convenience these features provide will help you manage your business more effectively while delivering exceptional experiences to your customers. Start exploring these updates today and discover how they can transform your customer interaction workflow.

Ready to try these new features? Log into your Hulk Form Builder dashboard and start creating forms that work smarter, not harder.

 

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