Introducing Pickup Order Status Tracking: Give Your Customers Complete Clarity

We’re excited to introduce a new feature in the Hulk Order Status Tracker app for Shopify — Pickup Order Status Tracking.

This update brings clear, real-time order tracking to your Shopify pickup orders, giving your customers complete transparency at every step. Whether they’re picking up from your store, warehouse, or local pickup point, they’ll know exactly when their order is ready.

What’s New

Your customers can now track their Shopify pickup orders through the same branded tracking page they already use for deliveries. The Hulk Order Status Tracker app allows you to manage and display these statuses, keeping everyone informed.

This addition makes your Shopify order tracking app even more powerful, now covering both delivery and pickup orders for a complete order visibility solution.

The Three-Stage Pickup Journey

Pickup orders now display three clear statuses on your Shopify order tracking page:

1. Ordered

Once a customer places a pickup order, they’ll see an “Ordered” status confirming that their order has been received and is being prepared.

Ready for Pickup

When your team has the order ready, you can update its status to “Ready for Pickup” directly within the Order Status Tracker app.

This instantly updates the tracking page. Your customers receive real-time notifications, so they know exactly when to collect their order—no more “Is my order ready?” messages.

Picked Up

After the order is collected, the status updates to “Picked Up.” This completes the pickup order tracking journey, giving full visibility for both you and your customers.

Why It Matters

For Your Customers

• Real-time order tracking eliminates guesswork and waiting

• Clear pickup updates help them plan their visit efficiently

• A professional tracking experience builds trust in your Shopify brand

For Your Business

• Fewer customer inquiries about order readiness

• Reduced pickup wait times and smoother operations

• Better customer reviews and more repeat business

• Enhanced professionalism for your Shopify store

By combining pickup order tracking with your existing Shopify order tracking setup, you’re giving customers a consistent, branded experience from checkout to collection.

Best Practices to Get the Most Out of Pickup Order Tracking

Optimize Preparation Times Track how long orders take to prepare and update them as “Ready for Pickup” only when they’re truly ready. Accurate timing builds trust and avoids unnecessary waiting.

Communicate Pickup Details Use your Shopify order tracking page to share practical pickup information: parking instructions, counter location, or any special notes that help customers collect their order quickly.

Enable Pickup Notifications Activate ready-for-pickup alerts so customers know exactly when to come. This small step significantly reduces wait times and improves overall satisfaction.

Monitor Peak Pickup Times Use the data from your pickup orders in Shopify to identify your busiest hours. Adjust staffing and preparation workflows to maintain efficiency during peak periods.

Combine with Time Slots If you offer scheduled pickup times, pair them with real-time order tracking for even greater transparency. Customers will appreciate knowing if their order is ready earlier than expected.

Pro Tips for High-Volume Shopify Merchants

• Batch Updates: During rush periods, prepare several orders before updating them to “Ready for Pickup” in the app to save time.

• Team Training: Make sure staff understand the importance of accurate, timely status updates in the Order Status Tracker app.

• Customer Education: Include a note in your Shopify order confirmation emails explaining how customers can track their pickup orders.

• Quality Control: Treat the “Ready for Pickup” status as your final inspection step to ensure every order meets your standards before collection.

Getting Started

The Pickup Order Tracking feature is now live in the Hulk Order Status Tracker for Shopify.

To use it, simply update the order status within the app's dashboard as your team prepares the pickup. Your customers will automatically see these real-time updates on their order tracking page.

Deliver Transparency That Builds Loyalty

With Pickup Order Tracking for Shopify, your customers get the clarity and convenience they expect, and your business gains time, trust, and efficiency.

Start using this new feature today in the Hulk Order Status Tracker app and make your Shopify pickup orders as effortless as deliveries.

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Have questions or feedback? Our support team is available 24/7 and always happy to help.