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Multi-Channel Alerts
mul-tee-chan-ul uh-lurts
noun
Multi-Channel Alerts refers to the ability of a system, such as a app, to send notifications or alerts to users across multiple communication channels. These channels can range from email and SMS to push notifications on apps or social media messages. The aim is to enhance the reach and reliability of communication, ensuring that merchants and customers receive timely information regardless of the platform they're currently using.