Hulk Order Tracking vs Track123: Which Order Tracking Solution Fits Your Shopify Store?

Introduction

Order tracking has become essential for Shopify merchants aiming to deliver a professional, branded post-purchase experience. Whether your store is growing or already established, customers expect real-time, accurate updates on their orders and appreciate a seamless journey from purchase to delivery. In this article, we compare Hulk Order Tracking & Upsell and Track123 Order Tracking—two popular Shopify apps designed to help merchants provide branded tracking pages, order lookup, and timely customer notifications. We’ll break down their features, pricing, integrations, and technical fit to help you determine which solution better matches your needs.

Short answer: Hulk Order Tracking & Upsell is the stronger choice for merchants prioritizing 24/7 support, API integration, order lookup functionality, and SMS notifications, as well as those seeking a wide range of integrations and language support. Track123 stands out with features like Apple Wallet tracking, dropshipping mode, real-time order updates, multilingual tracking pages, and shipment analytics. Your best fit depends on your feature priorities and support needs.

Track123 vs. Hulk Order Tracking & Upsell: At a Glance

Core Feature Capabilities

Hulk Order Tracking & Upsell

Hulk Order Tracking & Upsell is crafted for Shopify merchants who want to offer a branded, customizable order tracking experience while also driving additional revenue with upsell opportunities. Its features focus on giving you granular control over customer communications and order management. Here’s what sets it apart:

• 24/7 Support: Merchants receive around-the-clock assistance, ensuring any issues or questions are addressed no matter their timezone or business hours.
• API Integration: This enables developers and advanced merchants to connect Hulk Order Tracking & Upsell with external systems or custom workflows, making it ideal for stores with specialized needs or multi-app setups.
• Order Lookup: Customers can search for their order status directly, reducing the burden on your support team and improving user satisfaction.
• SMS Notifications: In addition to email, customers can receive order updates via SMS, which can lead to higher engagement and reassurance throughout the delivery process.

Beyond these exclusive features, Hulk Order Tracking & Upsell covers all the core expectations for a modern order tracking solution. It offers:

• Branded Tracking Page: Maintain your store’s branding through every stage of the shipping process.
• Custom Order Statuses: Define your own status labels and messages to match your store’s tone and process.
• Customer Accounts Integration: Allow customers to check order status directly from their account dashboard.
• Email Notifications: Keep your customers informed automatically at each stage of the delivery journey.
• Estimated Delivery Dates: Set expectations and reduce support queries by showing when orders are likely to arrive.
• Klaviyo and Slack Integration: Link order tracking events with your marketing automation or internal communication tools.
• Product Recommendations: Recommend products post-purchase to drive repeat orders.
• Integration With Shopify Flow: Automate order tracking actions and notifications based on any Shopify Flow trigger.

Hulk Order Tracking & Upsell’s unique combination of API access, dedicated support, order lookup, and SMS notifications makes it a fit for merchants demanding flexibility and direct customer communication.

Track123 Order Tracking

Track123 Order Tracking focuses on delivering a visually appealing, branded order tracking page with several advanced customer-facing features. Here’s what it brings uniquely to the table:

• Apple Wallet Tracking: Customers can add their order tracking details to Apple Wallet, making updates easily accessible on their devices.
• Dropshipping Mode: Designed for merchants operating dropshipping businesses, this mode provides features tailored to the complexities of cross-border shipping and third-party fulfillment.
• Multilingual Tracking Page: Serve customers in multiple languages with a fully localized tracking experience, which is particularly useful for international brands.
• Real-time Order Updates: Customers receive the latest information about their shipments, reducing customer anxiety and support tickets.
• Shipment Analytics: Gain insights into shipping performance to inform operational improvements.

Track123 also matches Hulk Order Tracking & Upsell in all the essential areas, offering:

• Branded Tracking Page
• Custom Order Statuses
• Customer Accounts Integration
• Email Notifications
• Estimated Delivery Dates
• Klaviyo and Slack Integration
• Product Recommendations
• Integration With Shopify Flow

Track123’s feature set is particularly compelling for merchants with a strong focus on internationalization, dropshipping, and customer self-service through real-time, multilingual order tracking.

Pricing and Value

Both Hulk Order Tracking & Upsell and Track123 start with a free plan, making them accessible for new or budget-conscious merchants. Here’s how their pricing breaks down:

Hulk Order Tracking & Upsell Pricing

• FREE: 50 monthly shipments, branded tracking, localized carrier messages, Shopify fulfillment notifications, onboarding specialist, and 24/7 support.
• BASIC ($4.99/month): All free features plus 200 shipments/month, extra shipment charges, estimated delivery times, order tracking from customer account pages, tracking button on order confirmation, and custom carrier integration support.
• GROWTH ($14.99/month): All Basic features, 500 shipments/month, replace locations/carriers, skip messages, search & replace words, app email notifications, and one-click upsell.
• PRO ($29.99/month): All Growth features, 1,000 shipments/month, AI product recommendations, SMTP and API integrations, custom order statuses, and Slack integration.

Track123 Order Tracking Pricing

• STARTER (Free): 50 orders/month, real-time sync, branded multilingual tracking, Shopify email notifications, dropshipping mode, customer account widget, order status widget, and basic analytics.
• GROWTH ($9/month): 300 orders/month, product recommendations widget, Apple Wallet tracking, custom notifications and statuses, PayPal & Stripe integration, advanced analytics, and export options.
• ADVANCED ($49/month): 2,000 orders/month, estimated delivery time, auto-translate, AI-powered recommendations, Klaviyo and Omnisend integration, Slack and Gorgias integration, webhooks, and Track123 branding removal.

Hulk Order Tracking & Upsell provides a lower entry point for merchants scaling up, while Track123 offers higher shipment volumes in its top tier and additional analytics. Merchants should consider which specific features matter most for their budget and workflow.

Setup and Technical Fit

Technical fit can be decisive when choosing an app. Hulk Order Tracking & Upsell supports 20 languages—including key European and Asian languages—giving it a broad reach for international brands. Its integrations list is extensive, covering Shopify Flow, Klaviyo, Loox, Judge.me, PageFly, Google Translate, and more, enabling deeper connectivity with commonly used Shopify tools.

Track123, meanwhile, supports 14 languages and integrates with Shopify Flow, Klaviyo, Apple Wallet, Bing Microsoft Translator, Google Map, PayPal & Stripe, and Royal Mail. Notably, Track123 is recognized as “Built for Shopify,” which signals a higher level of technical alignment and adherence to Shopify’s latest standards. If compliance and smooth Shopify integration are top priorities, this can be a deciding factor.

Hulk Order Tracking & Upsell’s API integration is a major advantage for stores that need advanced customization or want to build unique workflows. Its 24/7 support also means onboarding or troubleshooting can happen at any time, which is especially valuable for merchants in different time zones or with global customers.

Trust Signals

Trust is often built on social proof and longevity. Track123 launched in 2022 and has quickly amassed over 1,590 reviews, demonstrating significant adoption within a relatively short period. Hulk Order Tracking & Upsell has been available since 2019 and has 18 reviews. While Hulk Order Tracking & Upsell has been on the market longer, Track123’s review volume provides more visible proof of its usage among merchants. Merchants weighing trust should consider whether they value established presence or volume of peer endorsements.

When Hulk Order Tracking & Upsell Is the Right Choice

• You require 24/7 support and hands-on onboarding assistance.
• API integration is important for connecting to external systems or developing custom workflows.
• You want to provide SMS notifications to customers in addition to email.
• Order lookup functionality is important for reducing support tickets and empowering customers.
• Your store needs broad language support—20 languages are available.
• You want to integrate with a wide range of Shopify apps and services, from Klaviyo to Loox and PageFly.

When Track123 Order Tracking Might Fit Better

• Your business relies on dropshipping workflows and needs dedicated features for that model.
• You want to offer customers Apple Wallet tracking or a multilingual tracking page for a more modern, international experience.
• Advanced shipment analytics and real-time order updates are crucial for your team’s operations or customer experience goals.
• You require higher monthly shipment limits as your store scales quickly.

Final Verdict

Ultimately, both Hulk Order Tracking & Upsell and Track123 Order Tracking offer a robust suite of tools for Shopify merchants looking to improve the order tracking experience. Hulk Order Tracking & Upsell is best for stores seeking 24/7 support, API integration, order lookup, and SMS notifications, as well as those needing a broad set of integrations and language coverage. Its feature set ensures that both the merchant and customer sides of order tracking are covered, with flexibility to grow as your business scales.

Track123 is compelling if your focus is on dropshipping, real-time updates, advanced shipment analytics, or providing modern tracking options like Apple Wallet and multilingual pages. Its high review count and “Built for Shopify” status signal rapid merchant adoption and technical alignment with Shopify’s standards.

For most merchants who prioritize support, connectivity, and communication flexibility, Hulk Order Tracking & Upsell provides a feature-rich, scalable, and reliable solution for branded order tracking and customer engagement.

Install Hulk Order Tracking & Upsell from the Shopify App Store