Question 1

Can I import or export products with Product Options?

Accepted Answer

You can safely export your products from Shopify. Options will not appear on the products in the .CSV file export. It is also safe to import products with the app active.

Question 2

Can I customize the color picker/date picker?

Accepted Answer

No, both the color picker and date picker's display are dependent on which web browser you are using.

Question 3

Can the sizing of my swatches be adjusted?

Accepted Answer

Yes, the in-app display settings allow you to adjust the size and style of your swatches. This can be found within the Display Settings section of the app. In Swatch Settings, there is an option for small, medium, and large swatch sizes.

Question 4

Can I change the language of my options?

Accepted Answer

Yes, but there is no language setting within the Bold Product Options. The app will display what you have entered while creating your options.

Question 5

Can I use Product Options and Shopify variants together?

Accepted Answer

Yes, you can use Product Options and Shopify variants together. If you use Product Options and Shopify variants together, you may also want to change their placement and how they appear on your product page(s).

Question 6

Can I use my own external storage?

Accepted Answer

On our standard plans, we do not allow you to file storage systems with Sky Pilot and In order to use Sky Pilot you will need to upload your files to Sky Pilot.  This ensures everything runs as expected and the best possible file protection can be used.

Question 7

How do I add files to my Shopify products?

Accepted Answer

To attach a file to your products, you will need to go to the Product section. Select the product/variant you would like to add files to, and click Upload File to add the files you want.

Question 8

Can I customize the checkout thank you page button?

Accepted Answer

Sky Pilot automatically adds a download button to your Checkout page. By default, the button is labeled Access Digital Content, but you can change this label to anything you want in your Sky Pilot Settings.

Question 9

Is it possible to migrate to Sky Pilot from another digital downloads app?

Accepted Answer

Yes, it is possible, but make sure that you install Sky Pilot before uninstalling your current digital downloads app to make sure that your customers can still access and download their content during this transition.

Question 10

Can I integrate Klaviyo with Sky Pilot?

Accepted Answer

Yes, you can integrate Klaviyo with Sky Pilot to improve your digital product sales and delivery.

Question 11

Store Locator didn't create a page in my store. Where can I find it?

Accepted Answer

Store Locator will not create a page in the Shopify admin. Instead, it creates a store-specific proxy page that uses your current theme template. You can find the link to your Store Locator proxy page from within the app's Display Settings.

Question 12

Pins don't show when I visit the Store Locator page. What happened?

Accepted Answer

If you have more than 300 stores loaded into Store Locator, the pins will not load when you first visit your store's proxy page. This is done to keep the page load time as fast as possible.

Question 13

Can I embed Store Locator on other pages?

Accepted Answer

Yes.  Store Locator still creates its own proxy page that has to be included in your store's navigation, but the map can now also be easily displayed almost anywhere in your theme using Shopify's new app block functionality.

Question 14

Where does the store export go?

Accepted Answer

When an export is performed, the .CSV file will be sent to the email address on file for the store owner.

Question 15

Can I customize the display settings in Store Locator?

Accepted Answer

Yes, Store Locator can be customized to reflect the same branding and color scheme as your store.

Question 16

Can I add images to the emails sent by Conjured Referrals? What about HTML?

Accepted Answer

Yes, you can customize all the emails in Conjured Referrals! All the emails support full HTML markup. If you plan on using HTML within the emails, make sure the email body begins with an opening <html> tag.

Question 17

How do I integrate my Klaviyo account with Conjured Referrals?

Accepted Answer

To integrate Klaviyo, you'll need an API public and secret key, and the list ID for the list to which you want the Advocate and Friend to be subscribed.

Question 18

What types of referral campaigns can I create?

Accepted Answer

Campaigns within Conjured can be structured to either drive more revenue (via referral purchases) or drive newsletter signups. When you set your goal type to More purchases, your campaign will be structured as a Give $X, Get $Y or Give X% Off, Get Y% Off style referral program. When you set your goal type to Newsletter sign ups, your campaign will be structured as a Get $X for successful newsletter signups.

Question 19

Does Conjured Referrals work with ReCharge Subscriptions?

Accepted Answer

Yes! Conjured Referrals will work with Subscriptions by ReCharge. If you’re using v2 of ReCharge, then you don’t need to do anything to enable the integration with ReCharge, but if you’re using v1 of ReCharge, you’ll need an API key.

Question 20

Can I customize the referral program to match my store's look and feel?

Accepted Answer

Absolutely. Every screen displayed to your users is 100% customizable. You get full access to the HTML code so you can make changes to every aspect of the look and feel.

Question 21

How much does the order backdating cost?

Accepted Answer

Order backdating is not included in the Order Tagger monthly subscription fee for Free and Growth plans. This is an additional per-usage paid service that we offer in the Growth plan. However, in case you are not in our Enterprise plan yet, you can upgrade and get free unlimited backdating!

Question 22

How do I edit a workflow?

Accepted Answer

You can edit an Order Tagger workflow at any time. To make a change to a workflow, select the Edit link to the right of the workflow name. You will then be able to make changes to your workflow and save the update.

Question 23

Will I lose the tags applied to old orders if I edit a workflow?

Accepted Answer

If you decide to make any changes to your workflows, the orders that have previously been tagged by the old conditions will not be affected. The changes to the workflow will only be applied to new orders placed after this point unless you decide to run a backdate to apply the newly saved changes to old orders.

Question 24

How long does it take for Order Tagger to apply a tag?

Accepted Answer

The majority of the time Order Tagger will apply the tag instantly. When an order is created, Shopify will send Order Tagger a webhook. During extremely busy times or when there's a delay in Shopify sending us the webhook the time to apply the tag might vary but it should apply a tag within a minute or two during high traffic times.

Question 25

How long does the order backdating take to complete?

Accepted Answer

The time it takes for a backdate to complete depends on three factors: the number of orders to be processed; the number of workflows to be processed; and the type of workflows being applied to your orders.

Question 26

Is it possible to place the Shipping Rates Calculator widget differently on desktop and mobile?

Accepted Answer

Yes, it is possible. To do so, a CSS selector will need to be used for each mobile and desktop. This can be done from the app preferences page in the Advanced preferences section through the Change widget location button.

Question 27

Where are shipping rates names fetched from?

Accepted Answer

The app fetches all the shipping information from Shopify using its Shopify API. When manual shipping rates are configured, the name given for that specific configuration will be displayed as the Shipping rate name by Shipping Rates Calculator+. That name is configured in your Shopify admin.

Question 28

Is my customer data protected?

Accepted Answer

Our app does not use, collect or store any personal data from your customers. On the other hand, it uses the browser’s local storage to remember the selected location. This is done to improve the user experience.

Question 29

Is Shipping Rates Calculator+ compatible with shipping rules apps?

Accepted Answer

Shipping Rates Calculator+ gathers shipping rates directly from Shopify, so as long as the app is integrated with the Shopify API, everything should work. The best way to test compatibility is to install the Shipping Rates Calculator+ and check whether the shipping rates are displayed on the cart page.

Question 30

Is it possible to hide the map?

Accepted Answer

By default, Shipping Rates Calculator+ will show a map of the shipping destination, but you can hide it very easily in the app preferences page on the Visual Preferences section.

Question 31

What information does the Loyalty Points export contain?

Accepted Answer

When exporting from the Bold Loyalty Points, the .CSV file will contain the following information: Customer Name: Customer Email Address; and Customer Point Balance.

Question 32

How can I set up a Loyalty Program?

Accepted Answer

Loyalty Points offers an easy-to-navigate setup wizard to help simplify the process of creating your loyalty program. You're able to configure the basic aspects of your program, such as your program's name, and the way customers earn points

Question 33

Can I customize the language settings?

Accepted Answer

Yes, Loyalty Points allows you to change the language that displays for your customer’s loyalty information.

Question 34

How do I create and edit my campaigns?

Accepted Answer

With campaigns you have the ability to offer bonus points or point multipliers to your customers during a specific time frame. You can easily create a campaign by going to the Campaigns section and selecting Create New Campaign. You can select the campaign type, enter an internal name, change the points multiplier/bonus points, and set the date range.

Question 35

Can I customize my storefront widget?

Accepted Answer

Yes, you can change the look of your storefront widget to better suit your store’s branding and color scheme. You can even add your own logo and preview the widget that will be shown to your customers.

Question 36

Is it possible to tag customers based on past months/years spent instead of lifetime spend?

Accepted Answer

Unfortunately, we don't currently have the ability to monitor the ongoing spending status for customers over a rolling period of time. At present, we only have a criteria to analyze the Customer’s total spend.

Question 37

How much does the customer backdating cost?

Accepted Answer

Customer backdating is not included in the Customer Tagger monthly subscription fee for Free and Growth plans. This is an additional per-usage paid service that we offer in the Growth plan. However, in case you are not in our Enterprise plan yet, you can upgrade and get free unlimited backdating!

Question 38

How do I delete or deactivate a workflow?

Accepted Answer

If you would like to deactivate one of your workflows, we have an option to do this on an individual workflow basis. To do this, go to the Workflows view within the app and you will see a Deactivate link on the right-hand side against each workflow.

Question 39

How long does the customer backdating take to complete?

Accepted Answer

The time it takes for a backdate to complete depends on three factors: The number of orders to be processed; the number of workflows to be processed; and the type of workflows being processed.

Question 40

What are some of the triggers that are incompatible with backdating?

Accepted Answer

The triggers that are incompatible with the customer backdating are: Customer Created; Customer Registers an Account; Customer Activated; and Cart Abandoned.

Question 41

Which types of videos can I configure using Video Background?

Accepted Answer

Video Background features four types of videos that can be easily configured using the app: Full page video backgrounds; Section video backgrounds; Responsive content videos: and Element replacement videos.

Question 42

Can I upload my own videos?

Accepted Answer

The Video Background app only works with YouTube and Vimeo videos. YouTube and Vimeo provide the best streaming infrastructure in the world, so your background videos will work better and much smoother using any of those. We don't support uploading your own videos to avoid performance issues since Shopify's platform lacks the capability to stream videos.

Question 43

How to place a Video Background differently on desktop and mobile?

Accepted Answer

Video Background can be placed in a different location on desktop and mobile directly from the app preferences page. To do so, a CSS selector will need to be used for each, mobile and desktop. This can be done from the app preferences page in the Target section.

Question 44

Which are the YouTube video URLs supported by Video Background?

Accepted Answer

Video Background supports two types of Youtube video URLs: Regular URL from the web browser and Embedded URL from a sharing link. These URLs can be entered in the VIdeo URL field from the preferences page by clicking on the Settings options in the videos list.

Question 45

Can I configure more than one Video Background in the same page?

Accepted Answer

Yes, you can configure as many videos as you want on the same or different pages. You cannot configure different videos in the same spot. However, you can easily change the video in the app preferences whenever you want without affecting the rest of the configuration.

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